Refund Policy

PawNest products are made-to-order or procured after payment. That means we start sourcing only after Readies confirms your payment.

Before we ship

If you change your mind before we have shipped (or handed the order to a carrier), contact us with your order ID. We will cancel and refund when we reasonably can. Once procurement or production has started, cancellation may not be possible.

Damaged or wrong item

If your package arrives damaged or you receive the wrong item, email us within 7 days of delivery with photos and your order ID. We will offer a replacement or refund for verified issues.

Change of mind after delivery

Because items are made-to-order / procured per order, we generally do not accept returns for change of mind after delivery. If an exception is approved, return shipping is the customer’s responsibility unless we made an error.

How refunds are issued

Approved refunds are processed through Readies back to the original payment method. Timing depends on Readies and your bank or wallet provider.